business,Design Inspirations,Innovation
7 August 2009 | Comments Off
We try so hard to please our client(s) that we fail to do what would be truly pleasing. That includes also giving our client critical feedback. The challenge is to be of service without becoming servile. We shouldn’t elevate any customer to the role of superior being, but treat each with human respect. The key [...]
Tagged in customer, feedback
business,Design Inspirations
29 June 2009 | 1 Comment
After reading the “Feedback. The creative killer” article I came to 4 conclusions: When ignoring an experienced and talented designer, your organization will only waste more dollars “trying out” everyone’s ideas, testing what’s been tested, ad nauseum, etc. As far as handling feedback, I don’t think it’s the designer’s responsibility to manage feedback process. Typically, [...]
Tagged in feedback, website evaluation
business,Social Media
10 June 2009 | Comments Off
As we dealt and continue dealing with the fallout from so many executives making such terrible decisions, the simplest advice seems the most appropriate. Figure out what you care about and devote yourself to that purpose. Stay the course, even when your colleagues wander off course. And never forget that if something sounds too good [...]
Tagged in business, economic, Innovation, market
business,Marketing,Social Media
3 June 2009 | Comments Off
As the dynamics of the Web 2.0 continue to evolve, we will see more and more consumers not only expecting, but demanding, to interact with companies and products. Corporate websites can sometimes be less than compelling… Perhaps a shift will come where corporate websites will become the forum for interaction rather than outside social networking [...]
Tagged in behavior, branding, Marketing, motivation, Social Media, twitter, ux