The best use for real time communications on the web is not to simply bring in the most recent information on a topic, but rather to make clear that others are experiencing or interacting with the same content at the same time. How would sites or web apps be different if you could see who [...]

Build every feature any customer would ever want: Apparently, by having all the features anyone can ever imagine, “eliminate any possible reason that customers might buy a competitors’ product”. That’s a wrong conclusion and a really bad idea. Software that tries to be everything to everyone generally sucks. It becomes bloated, hard to use, and [...]

Inventor, entrepreneur and visionary Ray Kurzweil explains in abundant, grounded detail why, by the 2020s, we will have reverse-engineered the human brain and nanobots will be operating your consciousness. Filmed in 2005, this is a little dated (his 2010 predictions seem a little optimistic). But you still can’t help be blown away by the audacity [...]

We try so hard to please our client(s) that we fail to do what would be truly pleasing. That includes also giving our client critical feedback. The challenge is to be of service without becoming servile. We shouldn’t elevate any customer to the role of superior being, but treat each with human respect. The key [...]