Yesterday I came across this interesting web accessibility article at CNN.com, talking about how big internet companies such as Yahoo and Google are embracing it. We should all start an accessibility push in our organizations, here’s why: There are about 60 million people in the U.S. who can’t use a computer to get on the [...]

Build every feature any customer would ever want: Apparently, by having all the features anyone can ever imagine, “eliminate any possible reason that customers might buy a competitors’ product”. That’s a wrong conclusion and a really bad idea. Software that tries to be everything to everyone generally sucks. It becomes bloated, hard to use, and [...]

A Good Experience blog post by Mark Hurst has an amusing and insightful post on strategy as opposed to tactics: Why is finding direction (or strategy) so rare, so difficult? One reason is that creating the strategy is different from execution. You have to stop and take time to find the direction. You can’t run [...]

We try so hard to please our client(s) that we fail to do what would be truly pleasing. That includes also giving our client critical feedback. The challenge is to be of service without becoming servile. We shouldn’t elevate any customer to the role of superior being, but treat each with human respect. The key [...]