Design Guidelines,Marketing,Redesign,Usability
19 June 2011 | Comments Off
Jarred Spool wrote an interesting article, back in 2004, about the right trigger words for your user. Do you want to find out what those words are? Start by asking them. Visiting your users in their natural environments is probably the best way to start. Jarred’s team found that personas are a great way to [...]
Tagged in content, feedback, personas, Usability, user experience
Business,Design Inspirations,Innovation
7 August 2009 | Comments Off
We try so hard to please our client(s) that we fail to do what would be truly pleasing. That includes also giving our client critical feedback. The challenge is to be of service without becoming servile. We shouldn’t elevate any customer to the role of superior being, but treat each with human respect. The key [...]
Tagged in customer, feedback
Business,Design Inspirations
29 June 2009 | 1 Comment
After reading the “Feedback. The creative killer” article I came to 4 conclusions: When ignoring an experienced and talented designer, your organization will only waste more dollars “trying out” everyone’s ideas, testing what’s been tested, ad nauseum, etc. As far as handling feedback, I don’t think it’s the designer’s responsibility to manage feedback process. Typically, [...]
Tagged in feedback, website evaluation